Posts filed under ‘Dealer Training’
The GM eSummit gives us a chance to meet our customers
Better Car People always enjoys meeting its customers and this year’s GM eSummit tour is going to be a great opportunity to do just that. Recently at the GM eSummit we attended in Dallas, TX. one of our current client came up first thing in the morning and was telling us how much he loved Overnight BDC and how he has his life back. No more waking up at 2:00 AM to answer a lead or better yet 60 Hand Raiser leads. He also let us know how much he liked the morning report. This gave him a quick reference to all his resent leads. Just then he remembered he didn’t update his schedule to accommodate that he was going to be at the General Motors eSummit all day. At his store they are on a schedule and use us during times when the store is closed or during holidays. We then simply logged in the system and manually changed the times to watch his sales leads all day while enjoyed his sections at the eSummit.
To learn more about Overnight BDC and how it can help you and your store with a fast quality response to sales and service inquiries, visit www.bettercarpeople.com or call (800) 691-882.
August 31, 2011
Matthew Belk featured in Dealer Magazine: How to drive up your contact ratio
Matthew Belk is featured in the January 2011 article of Dealer Magazine with tips on how to drive up your contact ratio. Belk’s extensive experience in the car industry in both operations, technology and theory make him a driving force for best practices in the auto industry. “You need to make a compelling case for the customer to not eliminate you and to respond to your overtures” says Belk in his article. Read more about this article on page DD 23 of Dealer Magazine.
January 14, 2011