Posts filed under ‘OvernightBDC with Service’
A Video in the Making
During the month of April, our own Matthew Belk and Big Ring Interactive video guru Gio, traveled from Monroe, NC to Boston, MA for a very exciting reason!
The two were scheduled to meet with Darrell Fisher, the Service Director for Lannan Chevrolet of Lowell in Massachusetts. This meeting transpired because General Motors (GM) contacted Better Car People and informed us that at one point Lannan Chevrolet of Lowell had the worst response time in their zone. Lannan Chevrolet then became a Better Car People client and within two months the dealership was #1 in GM for service lead conversion. They had the most leads resulting in some kind of business for service. Talk about a turnaround!
We then contacted the dealership to see what, if any, additional techniques were being implemented in addition to using our OvernightBDC product. We decided that this story would make a great video testimonial. Matthew and Gio took a field trip and went to visit with Darrel at Lannan Chevrolet.
According to Darrell, because Better Car People’s service lead response offers an immediate appointment, customers responded favorably. The responses generated a lot of calls from customers confirming or rescheduling their appointment. More customer contact, means more conversion! One neat thing Lannan Chevrolet does, is give every person who buys a new or used car, at the dealership, a present. The new car owners are walked to the service department and given a box that contains their oil filter for their first oil change. The trip was a great success.
We are currently editing the video testimonial now, so keep an eye out for the final product!
April 30, 2012
The Crew Visits the Charlotte Checkers
We can still hear the ringing of cow bells, as a result of our latest work outing. This past weekend, Better Car People attended the Charlotte Checkers game. The Checkers played the Chicago Wolves at the Time Warner Cable Arena in Uptown Charlotte, NC.
Better Car People employees and their families attended the game. Our quality assurance staff, account managers and partners enjoyed the festivities.
Our QA’s, Quality Assurance representatives for Overnight BDC, are responsible for reviewing the dealerships response before it is sent out to the customer and sent back into the dealers customer relationship management system (CRM tool). They are required to correct any spelling or grammatical errors and confirm that the response accurately matches the customer’s sales inquiry or service inquiry.
The Support Staff / Account Executive for Better Car People assist with installation of Overnight BDC, for the sales and service department, within a dealership’s CRM / ILM tool. They help with account maintenance and assist our customer base on any support issues that need attention and resolution.
The entire Better Car People team gathered and enjoyed hockey at its finest. In the end, the Charlotte Checkers defeated the Chicago Wolves with a 4-0 win.
March 14, 2012
The GM eSummit gives us a chance to meet our customers
Better Car People always enjoys meeting its customers and this year’s GM eSummit tour is going to be a great opportunity to do just that. Recently at the GM eSummit we attended in Dallas, TX. one of our current client came up first thing in the morning and was telling us how much he loved Overnight BDC and how he has his life back. No more waking up at 2:00 AM to answer a lead or better yet 60 Hand Raiser leads. He also let us know how much he liked the morning report. This gave him a quick reference to all his resent leads. Just then he remembered he didn’t update his schedule to accommodate that he was going to be at the General Motors eSummit all day. At his store they are on a schedule and use us during times when the store is closed or during holidays. We then simply logged in the system and manually changed the times to watch his sales leads all day while enjoyed his sections at the eSummit.
To learn more about Overnight BDC and how it can help you and your store with a fast quality response to sales and service inquiries, visit www.bettercarpeople.com or call (800) 691-882.
August 31, 2011
GM eSummit 4.0 Houston & Dallas, TX
We are looking forward to the Texas eSummit’s this week. Better Car People has a large number of dealers in the state of Texas and we know there are a number of them that don’t use our full line of products. As always our core product, Overnight BDC, is leading the way for our dealerships, and Overnight BDC for the Service department has been gaining strength all summer too. With our service product, dealers have been able to take control over Internet lead requests on the fixed operations side now more than ever. Our highly trained quality assurance representative act as the dealership staff when you are unable. We can set a tentative appointment for the store or let them know we will be confirming their scheduled service appointment by phone shortly. For our Chevrolet, Buick, GMC and Cadillac dealers, Better Car People will also send out an email for your GM OnStar notifications. This has been most helpful in getting business into the dealership.
GM eSummit 4.0 2011 tour dates:
St. Louis, MO – 8.18.2011
Houston, TX – 8.23.2011
Dallas, TX – 8.25.2011
Atlanta, GA – 9.8.2011
Greensboro, NC – 9.13.2011
Ft. Lauderdale, FL – 9.15.2011
Boston, MA – 9.20.2011
New York, NY – 9.22.2011
Baltimore, MD – 10.11.2011
Pittsburgh, PA – 10.13.2011
Detroit, MI – 10.18.2011
Minneapolis, MN – 10.20.2011
Chicago, IL – 10.25.2011
Columbus, OH – 11.3.2011
Los Angeles, CA – 11.8.2011
Phoenix, AZ – 11.10.2011
San Jose, CA – 11.17.2011
If you are going to be attending any of these upcoming eSummits, come hear all about Overnight BDC and our service response program. You can also visit www.bettercarpeople.com or call 888-620-1920 to talk to a sales associate.
August 24, 2011
Overnight BDC is your After Hours Lead Response Management Solution
Better Car People and its Overnight BDC is your GM after hours lead
response specialist. Our technology combined with real people is second to none. We offer our Chevrolet Buick GMC and Cadillac clients the best lead response in the industry today. We can do the same for you starting for as little as $299 per month with no setup fee.
Our Overnight BDC
is integrated with over 26 different CRM / ILM
systems. It will turn off the manufacturer’s clock and log the email
response in your CRM. Your Internet sales person will get a copy of
our response to the customer and a daily report can be sent out to as
many people as you like.
Do you need help when responding to inquires at uncomfortable times?
Let Better Car People and Overnight BDC handle it for you! Put our
trained and experienced representatives to work for you!
As consultants we worked and trained car dealers across the US and
know the importance of a fast quality response. Don’t put your
employees through the all night long drudgery of wondering whether
they missed a lead or not.
Our average response time is under 10 minutes and we can customize our schedule around yours. We are General Motors’ leading provider for a Sales and Service inquiry response solution. Call us to find out more information today at (800) 691-8820 or visit us at www.bettercarpeople.com
August 24, 2011
Meet Me in St. Louie, at the GM eSummit 4.0
We’re kicking this years GM eSummit tour off in St. Louis, MO. Come join Better Car People at booth # 20 and see all the new enhancements we have made to our Overnight BDC product. Serving over 500 car dealerships across America with a fast quality Internet lead response for Sales and Service request.
We have made some new changes to our service responses to better assist with GM OnStar notifications. These changes will help engage the customer and move them closer to setting a service appointment. Alone with the improvements made to our core product Overnight BDC, we have also stream lined our Social Media product, Social Connect. This helps dealers maximize a car dealer’s Internet presence on Facebook, Twitter and through your own dealership Blog.
Better Car People is releasing a new product this fall called On Call. We are rolling it out on the GM eSummit tour this year. On Call is a on demand call center helping car dealers answer sales and service calls when you are unable. It’s a 24 / 7 / 365 service that reduce overhead and increase appointments and customer satisfaction.
For more information on Better Car People and our products. Overnight BDC, Overnight BDC for Service, On Call and Social Connect visit www.bettercarpeople.com
August 18, 2011
Will any Better Car People services be under your tree this Christmas?
Better Car People offers Overnight BDC, Overnight BDC for Service, Social Media Management, and Reputation Management for car dealers. Pick what works best for your dealership this Christmas season or select them all for a worry-free holiday.
December 21, 2010
In Houston, TX at the eSummit showing off our Lead Answering, Social Media and Reputation Management services
Better Car People successfully attended and met with a great group of dealers at the last stop on the GM eSummit tour in Houston, TX. Our services: Overnight BDC, Reputation Management for dealers, and Social Media Management for dealers as well as Overnight BDC for Service were well accepted.
Owner, Matthew Belk, spear-headed the presentation to the dealers present using his vast knowledge of the automotive industry and experience with the Hendrick Automotive Group to communicate the need and necessity of the web 3.0 services now available through Better Car People.
Thanks to the facilitators at the GM eSummit for their hospitality.
For more information about Better Car People services, contact us.
November 29, 2010
Overnight BDC
Overnight BDC is your answer for quality responses to your customers at uncomfortable hours. We give you control over your response time and message.
- We do not log into your Lead Management System
- Can be used for busy or undermanned times during the day
- Mobile alerts to your staff of every response
- Used by some of the top volume dealers in the country
- Responses are sent out by a real person
Sleep well – OvernightBDC is here.
September 20, 2010