The On Call Advantage
Better Car People's OnCall with On Demand Call Center (ODCC) was developed to enhance your customers' experiences. We use techniques designed to conduct one-on-one conversations with your customers or prospects, rather than just delivering an impersonal script. Our innovative interaction process improves each call by putting customers at ease. When customers are at ease, they are more responsive to the intended message of the call, which greatly enhances its overall effectiveness.
Benefits of OnCall, our On Demand Call Center:
- On-Demand Manpower
- Consistent Training & Certification
- Ongoing Quality Management
- Advanced Technology Environment
- Real Time Reporting & Recording
- Interface with 3rd Party Applications
- 24/7/365 - Available around the clock for your store
- Redundant Environment / Disaster Recovery
How On Call Works
Why Outsource with On Call?
Maintenance and management of an on-site call center can be very expensive as well as complicated. There are just too many variables to control. A common objection we hear is, "Why outsource what we should be able to do ourselves?"
- Reduce Overhead/Cost/Sales Comp - It takes 6-9 full and part-time in-store associates working 12-14 hour shifts 6 to 7 days a week to do what an outsource center can do at a fraction of the cost.
- Reporting Capabilities - OnCall has automatic, trackable results sent daily for review.
- Quality Control / Accountability - You no longer have to be concerned with what your customers are being told. OnCall records associate phone calls and conducts ongoing quality control and calibration sessions.
- Call Volume Efficiencies - OnCall is capable of handling 100,000 calls per day.
- Telco Cost Reduction & Disaster Recovery / Redundancy - As an outsource partner, ODCC helps to minimize Telco costs and has the ability to stay up and operating in the event of natural disasters, with redundant back-up systems.