As we continue to grow and rebuild, there are elements of the dealership that may have been gutted, but now should be rebuilt. The BDC is one of them. Here are some tips for rebuilding the RIGHT way.

Looking for actionable tools to not only grow, but master virtual selling? Click on the podcasts below. It will be time well spent!

Technology has automated many aspects of customer interaction, but the magic comes when we mix high level tech with trained automotive agents.

The 3rd Automotive State of the Union was a success, and got me thinking about the ways current customer engagement is broken. Here's a way to fix it.

During social distancing and country-wide quarantines, we need to get strategic and creative on how we can connect with and sell to our automotive customer.

Customer communication is key, both pre and post-covid. Make sure you have mastered the basics and that your customers have the best white glove experience.

Your CRM is your biggest asset or your largest waste in spend. Understand how to use your CRM to track customer interaction and sell more cars.

Outdated information or unmanaged systems lead to lost customers. Take a moment to learn some easy steps to better customer communication.

Sticking to performance fundamentals will improve your contact ratio, appointment ratio, overall measurement, and your ability to achieve long-term goals.