We have all been there. We look at our reviews or our CSI hoping to see a different picture, but there it is--another negative review or comment from a service customer on Google or Facebook. Service...

Dealerships and agencies optimize for efficiency, which looks great on paper but bad in sales. Optimize towards leads that are more likely to convert.

Retention and customer loyalty are the backbone of every dealership. What are you doing to maintain/grow relationships with your priority customers?