Overnight BDCTM answers internet leads for dealerships at uncomfortable times.
- 45% of your leads come after-hours. This is the largest issue keeping your closing ratio down.
- Kick-Ass Email Response using Real People within 10 minutes 24/7/365
- All about engagement while being manufacturer-compliant.
- 43 million unique templates. Real People addressing Real Questions. Live Inventory. Videos.
- Self-service options for your customers to save them time without requiring a phone call from you.
Live people 24/7/365
Responds to Customer in Less than 10 minutes
Increase contact ratio on Average from 5% to 50%
OvernightBDCTM answers your internet sales leads with a personalized, model specific response.
We are not an auto-responder; we use real people to address customers' specific questions.
Frequently Asked Questions
Are we an Autoresponder?
We cringe every time we hear that “A” word, but we forgive you. We utilize technology and LIVE people to create a dynamic customized response for each incoming lead.
Do we call customers?
Yes, we're glad you asked. Virtual BDC is our newest product that follows your lead from the initial response until the appointment is set.
Do we answer customer questions?
Yes, well sort of. Think of it like an alley-oop in basketball. We give it a personal touch by acknowledging the customer’s questions or comments then you slam it home when your dealership personnel addresses their needs more in-depth.
Are there choices on what the response looks like?
Absolutely, we can customize the response to be as involved or as basic as you would like. We will make recommendations on what we know will work but in the end this is YOUR response and will respond in the way you would like it done.
Will you work with my CRM?
More than likely. In fact, we work with over 40 CRM’s so there is a good chance we will work with yours.
"Originally we started using Overnight BDCTM only to improve our response time to after hours internet leads. What we found was the simple, personalized quick responses actually engaged the customers and prompted an immediate and request back. We are setting appointments before our competition is even sending their initial response!"
"We like the fact that when we are not at work, Overnight BDCTM is working hard for us! The content that our customers receive is a quality fast response that helps us turn leads into contacts."
"Since we started Overnight BDCTM, the response has been wonderful. We would highly recommend Overnight BDCTM to any dealer that is looking to improve their internet responses and sales."
"I just wanted to write a quick email and let you know how wonderful you guy over at Better Car People are... 9 times out of 10 I get the reply email in my inbox where you have responded to the lead, BEFORE I get the actual GM Lead Email!! It’s AWESOME! Thank you guys so much! You have definitely improved out overall Internet Presence!"
"We've been using Better Car People for years. They do a great job responding promptly to customer email leads when we are not open for business."
"I have worked with Scott Hendrick from Better Car People for years. He is my trusted go to resource whenever needed. He is quick, efficient, and so helpful. Better Car People's solutions for Service and Sales response assistance is a key piece to our development and retention efforts here at Heidebreicht Chevrolet. I would highly recommend doing business with them."
"Matt, Chris and the whole staff have been so great to work with. I honestly don't know how we were able to do business before them. Thanks BCP!!!!"