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OPTIMIZE PERFORMANCE
WITH BDC INSIGHTS

One dashboard. All your data. Full visibility into BDC results—
no more spreadsheets or guesswork.

Turn BDC Activity Into
Actionable Intelligence

Real-Time Agent
& Channel
Dashboards

Track calls, texts, emails, response times, and outcomes—per person, per store, and per source.
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Lead Aging,
Funnel Drop-Offs
& SLA Alerts

See which leads are falling through, where the funnel breaks, and which agents need support—instantly.
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QA, Mystery Shop &
Training Integration

Link insights to real training. Use scores and call reviews to turn underperformance into improvement.
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Tired of pulling reports
that don’t tell the
whole story?

Book a meeting to learn how BDC Insights provides
real-time visibility, agent-level accountability,
and conversion-driving clarity.

Why Dealers Choose
BDC Insights

01

Total
Transparency

01
No more wondering what happened to a lead. Know exactly who followed up, when, how, and what came next.
02

Smarter Coaching &
Accountability

02
Spot top performers. Support underperformers. Use clear data to coach better and get results faster.
03

Group-Wide
Performance Visibility

03
Compare rooftops, agents, or lead sources at a glance—so your BDC performance scales with your operation.

Our clients 

SAY IT BEST

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BDC Central allows us to run our business development initiative in real-time. Not only does it monitor and train our staff but alerts managers automatically of anything they need to take action on so that all our customers receive exceptional customer service.

Rick Finney

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BDC Central is like having your own virtual coach that manages your business development initiative. It has helped us take our under-performing BDC to another level. Our sales have increased from 150 to now over 300.

Omar Rodriguez

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BDC Central has taken our business development initiative to the next level by ensuring every lead is handled correctly and followed-up with. We could not live without the Coaching Alerts, Missed Opportunity Alerts and the ongoing support from our Success Manager.

Jason Pappas

Your CRM isn’t showing
the whole picture.

BDC Insights fills the gaps—so you can stop
guessing and start optimizing.

BDC Insights is just one
part of dealership success.
Discover more.

Automation that brings more
customers, and more profit,
into your service lane.

The Better Service Engine is a modern fixed ops growth platform built to convert opportunity into revenue—without overwhelming your team.
Whether it’s responding to a connected car alert, handling every inbound call, converting declined ROs, or activating aging customer lists,
the Better Service Engine ensures every lead is worked, every appointment is captured, and every bay is filled.