You get DMN leads, A lot of them, and there will be more.
We have a unique self service platform that allows your customers to set appointments and reduce calls into your service drive.
- We have set 700,000 appointments from DMN leads for dealers.
- Over 25% of all GM dealers already use DMN Response.
- We are IMR turnkey and a PASE Enabler product. OSS and XTime integrated.
Functional on any device
Increases Engagement opportunities
40% of customers chose additional services
22% increase in RO
DMN Response simplifies the service appointment process for the dealership and the vehicle owner by providing a quick and easy way to set an appointment and choose additional services.
Frequently Asked Questions
Does DMN Response work with every CRM?
Pretty much. It has complete functionality with over 30 CRMs. So contact us to see if we work with yours.
Is DMN Response an iMR turnkey approved product?
Absolutely! We wouldn’t have it any other way.
There will be a huge increase in OnStar leads. How will DMN Response help?
Think of us as your automotive stress reliever. We make sure all of your leads are answered. In fact, your customers will have the opportunity to set appointments themselves and even choose additional services!
We already have/are putting in place a Service BDC. Why do we need DMN Response?
With DMN Response, we can take your current BDC and make it more effective.
We like contacting our customers personally. Why use DMN Response?
Here’s the deal. We don’t take away the control of your leads or the contact with your customers. Customers can either choose to make the appointment via DMN Response or they can use the click to call feature and be put in direct contact with you.
We have a Quick Lube, so we don’t set appointments for oil changes.
Don’t worry. We can modify the response for Quick Lubes in any manner you would like.
We already have an online scheduling tool. How is DMN Response different?
Great question. DMN Response is much more than a scheduling tool. Customers choose additional services and will be surveyed if they choose not to come in. In addition to this, you will receive a daily report with every OnStar lead, which customers opened it up, and the responses.
"You can't find a better solution to respond to Dealer Maintenance Notification leads...very user-friendly."
"I love working with your Better Car People website. It is easy to navigate. It allows us to prioritize our calls based on what customer already scheduled, what customer declined, and what customer opened the notification but did not take action. The section for customers comments helps as well. Knowing ahead of the call if the customer had a positive or negative experience lets us prepare ourselves for the call and know which direction to take the call into. Your suggestions are already helping as well. My team loves that they can view the customer comments as well so they're not so blindsided if they do get a customer who had a negative experience. We are working harder on advising customers who no longer own or who are out of our area to contact OnStar to change their preferred dealer. As well as prioritizing our calls."
"I have worked with Scott Hendrick from Better Car People for years. He is my trusted go-to resource whenever needed. He is quick, efficient, and so helpful. Better Car People's solutions for Service and Sales response assistance is a key piece to our development and retention efforts here at Heidebreicht Chevrolet. I would highly recommend doing business with them."