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Sales

Sales Response Complete

Efficiently handle inbound calls and engage with customers 24/7.
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First Quality Response

Instant customer support with our 24/7/365 system.
arrow

Sales Campaigns

Revive inactive accounts with our live agents.
arrow

Service to Sales

Boost conversions with on-site service customer connections.
arrow

Rescue

Revive and re-engage lost sales opportunities powered by Brooke.
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Service

Service Response Complete

Never miss a call. Never miss an appointment.
arrow

Service Responseᴬᴵ

Superior call management and customer service powered by Brooke.
arrow

Connected Car Response

Set appointments with our mobile-friendly email & SMS tools.
arrow

Service Campaigns

Revive inactive accounts with our live agents.
arrow

Rescue

Revive and re-engage lost service opportunities powered by Brooke.
arrow
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Training & Retention

Training

Enhance team skills and customer engagement with expert training.
arrow

BCP Loyalty

Keep customers coming back with tools that drive loyalty and referrals.
arrow

Caller CX

Master call management, capture more sales, and enhance customer service.
arrow

BDC Central

Streamline your BDC operations by enhancing customer relationships.
arrow
Why BCP
Arrow
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Why Better Сar People

About Us

Dive into the behind-the-scenes of Better Car People.
arrow

Customer Stories

Real success stories from our clients.
arrow
Resources
Arrow
nav-item

Learn

Outsourced Automotive BDC

Free up your teams from traffic management.
arrow

BDC Training

Improve customer engagement and sales skills.
arrow

Equity Mining in the Automotive World

Discover hidden opportunities tailored to your needs.
arrow

Automotive Dealership Consulting

Strategic solutions for profitability & growth.
arrow

Industry Updates (Blog)

Uncover automotive trends and tech secrets.
arrow
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Connect

Customer Support

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FAQs

Get answers fast.
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Hero img

Sir Walter Chevrolet:

How Service Response Complete Boosted Appointments by 50+ Each Month

Surge in service leads, with a monthly increase of over 50 appointments and notably high show rates.
About sir walter:
Sir Walter Chevrolet, recognized as one of the top three Chevrolet dealers in North Carolina, expertly processes 2000 repair orders each month and handles hundreds of daily inbound calls.

 

 

The Challenge:
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Sir Walter Chevrolet was facing a common growth challenge: their in-house Business BDC was unable to keep pace with the booming business. With a focus shifting to new sales leads, their service leads were being neglected. The team was overwhelmed with daily service calls, and staffing shortages made it difficult to scale up.

 

 

 

 

Our Solution:
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Matt chose Better Car People for our expertise in both sales and service. As a GM iMR Turnkey Program Provider, we quickly set up a fully functional Service BDC for Sir Walter Chevrolet, integrating seamlessly with their existing CRM in just two days. We managed both inbound and outbound service calls with scripts that Matt had full control over.

 

 

As a result:

Matt saw immediate improvements in the consistency and responsiveness of Sir Walter's service processes. Our 24/7/365 support meant his sales team was no longer burdened with after-hours calls.

01

50+ additional

service appointments

each month

02

Higher

appointment

show rates

03

Reduced team stress

& improved efficiency

03
We streamline complex processes, letting you focus on sales and service.

Our clients 

SAY IT BEST

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We had a really hard time on the service side keeping up with all the inbound calls we get. It was a no-brainer to outsource ...[and] we're loving it.

Matt Birckhead

Inspired by Sir Walter

Chevrolet's success?

Book a meeting to find out how we can make

it happen for your dealership.

book a meeting

Service Response Complete is just one part of dealership success. Discover more.

Your sales Wingman

Our skilled agents and tech drive your sales by efficiently handling inbound inquiries,
after-hours engagement, and 90-day email/SMS follow-ups.

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data-driven
performance

Our proprietary AI is backed by over 10 years of data, so you can match responses to customers’ needs – whether it's about where they are, how they talk to us, or what car they're into.
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24/7 cross-channel
Engagement

Get cross-channel engagement for seamless communication flow. Initially replied to an email but want to move to text? We got you covered.
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Tech-Enabled
agents

Better Car People integrates AI to provide our agents with the tools for personalized, effective interactions to turn leads into appointments.
Drive Sales

Your loyalty boost partner

A flexible customer loyalty marketing tool for automotive businesses, driving retention and
referrals with unique, branded experiences that boost engagement and increase spend.

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Attractive
rewards

BCP Loyalty merges real-time data with diverse rewards, creating custom incentives that build loyalty and make customers feel valued and eager to return.
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Local partner
vendors

Our 'Keep It Local' initiative partners with nearby businesses, offering customers distinctive benefits that support and engage the local community.
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Easy & Convenient
Redemption

A seamless, user-friendly redemption process. Customers easily redeem their rewards via a streamlined app or website, while auto dealers benefit from automated, hassle-free CRM integration.
Drive loyalty