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Free up your teams from traffic management
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BDC Training

Improve customer engagement and sales skills
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Hero img

Sir Walter Chevrolet:

How Service bdc™ Boosted

Appointments by 50+ Each Month

Surge in service leads, with a monthly increase of over 50 appointments and notably high show rates.
About sir walter:
Sir Walter Chevrolet, recognized as one of the top three Chevrolet dealers in North Carolina, expertly processes 2000 repair orders each month and handles hundreds of daily inbound calls.

 

 

The Challenge:
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Sir Walter Chevrolet was facing a common growth challenge: their in-house Business BDC was unable to keep pace with the booming business. With a focus shifting to new sales leads, their service leads were being neglected. The team was overwhelmed with daily service calls, and staffing shortages made it difficult to scale up.

 

 

 

 

Our Solution:
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Matt chose Better Car People for our expertise in both sales and service. As a GM iMR Turnkey Program Provider, we quickly set up a fully functional Service BDC for Sir Walter Chevrolet, integrating seamlessly with their existing CRM in just two days. We managed both inbound and outbound service calls with scripts that Matt had full control over.

 

 

As a result:

Matt saw immediate improvements in the consistency and responsiveness of Sir Walter's service processes. Our 24/7/365 support meant his sales team was no longer burdened with after-hours calls.

01

50+ additional

service appointments

each month

02

Higher

appointment

show rates

03

Reduced team stress

& improved efficiency

03
We streamline complex processes, letting you focus on sales and service.

Our clients 

SAY IT BEST

male-profile-icon

Matt Birckhead

Executive Manager, Sir Walter Chevrolet, Raleigh, NC
We had a really hard time on the service side keeping up with all the inbound calls we get. It was a no-brainer to outsource ...[and] we're loving it.

Inspired by Sir Walter

Chevrolet's success?

Book a meeting to find out how we can make

it happen for your dealership.

book a meeting

Service BDC™ a powerful tool for a

successful dealership. Let’s nail it!

Your inbound painkiller

Let us manage your inbound calls and schedule appointments, freeing

up your team to help your customers directly

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Live call

agents

Our skilled agents are ready to take every inbound service call. Expect professional
responses that elevate your customer's experience.
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Integrated

Appointment

Scheduling

Our system directly links with your scheduler for quick, hassle-free appointment setting. Service Advisors get instant updates, ensuring top-tier customer service.
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Automated Customer

Engagement

Our Connected Response™ automates follow-ups on vehicle alerts, converting them into service appointments and improving customer retention.
Drive service

Your loyalty boost partner

A flexible customer loyalty marketing tool for automotive businesses, driving retention and

referrals with unique, branded experiences that boost engagement and increase spend

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Attractive

rewards

AutoAwards merges real-time data with diverse rewards, creating custom incentives that build loyalty and make customers feel valued and eager to return.
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Local partner

vendors

Our 'Keep It Local' initiative partners with nearby businesses, offering customers distinctive benefits that support and engage the local community.
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Easy & Convenient

Redemption

A seamless, user-friendly redemption process. Customers easily redeem their rewards via a streamlined app or website, while auto dealers benefit from automated, hassle-free CRM integration.
Drive loyalty