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Thinking about setting up a business development center (BDC) at your dealership? You’re not alone. With high staff turnover plaguing both sales and service departments, many owners and managers are...
Car dealerships sell cars – right? This is the view customers often take, but experienced dealers know that service is just as important to their bottom lines. One study found that repairing vehicles...
Cross-selling is a sales tactic as old as sales itself. When you buy a fast-food burger, they ask if you want fries and a drink. Purchase a new cell phone, they’ll offer you insurance and a case....
Things are looking up for auto manufacturers and dealerships. Supply chains are normalizing, inventories are increasing, and the market seems stable once again. Yet interest rate hikes and other...
According to the National Automobile Dealers Association (NADA), 56% of dealership leads come in after hours. But only 37% of dealerships respond to these after-hours auto sales leads within 1 hour —...
In today's fast-paced industry, customers expect near-instant acknowledgement and responses to their questions, especially when they fill out a form online. If they don’t get it, there are plenty of...
Is your dealership ready for 2024? With lower prices, demand for hybrids and the discontinuation of some popular models topping the list of Ford trends for the year, many dealerships are preparing...
Last year was a good one for Ford: It sold about 2 million vehicles, and more than half of those were trucks and vans. The F-Series has been the best-selling line of trucks in the U.S. for nearly 50...
Closing a car sale is an essential skill for any salesperson, and mastering it can significantly contribute to the success of a dealership. It isn’t enough to simply generate leads and then sit back...
In the ever-evolving automotive industry, staying ahead of the curve is crucial for manufacturers and dealerships alike. That’s why General Motors (GM) introduced the Parts and Service Excellence...
What’s going on in the automotive industry? In the past few years, production interruptions, supply chain shortages, logistics issues, and fluctuating demand for electric vehicles (EVs) have left...
In today’s competitive automotive industry, every lead and interaction can make the difference between a successful sale and a missed opportunity. Sales is getting a makeover, while the growing...
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