The BDC's Not Going Away: Best BDC Tips for 2021
The BDC as an entity has been a discussion point of dealers for a few decades now, and it is definitely not going away in 2021. In fact, the focus and importance of the BDC has taken on new meaning, and dealerships are realizing the need to manage and measure what their agents are doing, KPIs that count, and the overall objectives of the team.